As a customer service oursourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. They have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years. With a HQ in the USA, the company employs thousands of professionals spanning 19 countries around the world. In Bulgaria they have 2 office locations in Sofia with over 1000 people and smaller premises in Burgas and Varna.
Our client is looking for a Team Manager with French Language to lead and motivate a team of high performing and high potential professionals. He/she drives the relationship between the internal team iand the client, making sure he/she delivers a top-notch performance, smooth day-to-day operations and global exposure on value adding and improvement opportunities.
- Reviews performance for all subordinates and discusses areas of improvement and areas of excellence
- Conduct monthly meetings to discuss performance with their subordinates, elaborate improvement plans and share best practices
- Calculate and communicate the monthly performance incentives with his team
- Communicate with the Vendor Managers regularly, providing information on performance and progress
- Supervise staff training, motivational and incentive programs, and adherence to personnel policies and standards
- Prepares staff progress and productivity reports for Upper Management (WBR, MBR and QBR decks) and meets due dates.
- Initiates client escalations, proactive actions and ensure client satisfaction
- University degree
- Very good computer literacy is compulsory ( MS Word, MS Excel, MS PowerPoint, excellent knowledge of Internet)
- Excellent knowledge of French language
- Knowledge in English language
- Minimum of 1-year previous experience as a supervisor or team manager
- Excellent communication and organization skills
- Flexibility, persistence, pro-activity and strategic thinking
- Precision, loyalty
Note: Our client will only consider applicants with the nationality (or work permit) of one of the EU/EEA countries, and NOT in need of work permit to be arranged.
Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for
• A good an fast-paced work environment;
• Competitive salary and bonus based on the account performance
• Excellent social benefits package;
• Provides you a great training
• Promote-from-within advancement opportunities;
• Employee recognition programs;
• Team Building and social activities, participation in voluntary work, charity causes, etc.;
• Support you with a Buddy system and with a relocation package;
• Good office location
Shortlisted candidates (applications that show evidence for the relevant management experience required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you can reach us via online chat at careersinbulgaria.eu.